Resolved after 3 hours 9 minutes, affecting Reconciliation and Settlement Reports, on August 14, 2023.
The reporting issue is now resolved. All payment transactions should now be visible via Tyro EFTPOS machines, Tyro Portal and Tyro App. We’re very sorry for any inconvenience caused. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Affected components
Update timeline
- investigating Aug 14, 2023, 10:28 PM UTC
Reporting for transactions via Tyro EFTPOS machines, Tyro Portal and Tyro App is currently unavailable. The team are working on a fix and we'll provide updates at status.tyro.com when resolved. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
- resolved Aug 15, 2023, 01:37 AM UTC
The reporting issue is now resolved. All payment transactions should now be visible via Tyro EFTPOS machines, Tyro Portal and Tyro App. We’re very sorry for any inconvenience caused. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
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