Resolved after 9 hours, affecting EFTPOS Machine Connectivity, on November 7, 2023.
Update: We are aware that some customers' connectivity has been restored. If you were impacted by the issue and can see your Wi-Fi connection has been restored, we recommend switching your EFTPOS connection back Wi-Fi by following the steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. For customers who process integrated transactions via POS/PMS, you will also need to change from standalone back to Integrated mode to resume taking integrated payments by following these steps: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table. Please note: if you switched to Standalone mode, there will be a discrepancy between the POS/PMS reporting and EFTPOS machine reporting. (edited) Please feel free to use the above information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Affected components
Update timeline
- monitoring Nov 07, 2023, 08:26 PM UTC
We’re aware of an issue with a network provider that may be impacting some customers processing transactions through their WiFi connection. We recommend customers connect to the Tyro 3G/4G network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection For customers who process integrated transaction via POS/PMS, please also change your integration mode to standalone by following these steps: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. Please feel free to use the above information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
- resolved Nov 08, 2023, 05:26 AM UTC
Update: We are aware that some customers' connectivity has been restored. If you were impacted by the issue and can see your Wi-Fi connection has been restored, we recommend switching your EFTPOS connection back Wi-Fi by following the steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. For customers who process integrated transactions via POS/PMS, you will also need to change from standalone back to Integrated mode to resume taking integrated payments by following these steps: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table. Please note: if you switched to Standalone mode, there will be a discrepancy between the POS/PMS reporting and EFTPOS machine reporting. (edited) Please feel free to use the above information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
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