Resolved after 9 days 2 hours, affecting POS Integration, on April 24, 2024.
The possible integration issue is now resolved, and our systems have returned to normal. We’re sorry for any inconvenience caused to you and your customers.
Affected components
Update timeline
- investigating Apr 24, 2024, 01:30 AM UTC
We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table To process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1 Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
- investigating Apr 24, 2024, 04:26 AM UTC
The possible integration issue is now resolved, and our systems have returned to normal. We’re sorry for any inconvenience caused to you and your customers.
- resolved May 03, 2024, 04:02 AM UTC
This incident has been resolved.
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