Twilio incident

MMS Delivery Delays and Failures from AT&T United States to Twilio Toll-Free Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 1, 2026 affecting MMS Long Code, North America and MMS Toll-Free, North America and 1 more component, lasting 11h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 01:28 AM UTC
Resolved
Sep 01, 2026, 12:45 PM UTC
Duration
11h 17m
Detected by Pingoru
Sep 01, 2026, 01:28 AM UTC

Affected components

MMS Long Code, North AmericaMMS Toll-Free, North AmericaMMS Toll-Free, North America

Update timeline

  1. investigating Sep 01, 2026, 01:28 AM UTC

    Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 01, 2026, 01:50 AM UTC

    Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 01, 2026, 02:51 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 01, 2026, 03:13 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 01, 2026, 03:53 AM UTC

    Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Sep 01, 2026, 04:55 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Sep 01, 2026, 05:45 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified Sep 01, 2026, 06:56 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  9. identified Sep 01, 2026, 06:58 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  10. identified Sep 01, 2026, 08:01 AM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  11. monitoring Sep 01, 2026, 09:17 AM UTC

    We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  12. monitoring Sep 01, 2026, 11:19 AM UTC

    We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  13. resolved Sep 01, 2026, 12:45 PM UTC

    The incident has been resolved and MMS delivery from AT&T network subscribers to a small subset of Twilio Toll-Free Numbers in the United States to Twilio Toll-Free Numbers is operating normally.