Twilio incident

SMS Delivery Failures from Twilio to DiGi Malaysia

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 30, 2026 affecting SMS, APAC, lasting 12h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 07:28 AM UTC
Resolved
Aug 30, 2026, 07:41 PM UTC
Duration
12h 12m
Detected by Pingoru
Aug 30, 2026, 07:28 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Aug 30, 2026, 07:28 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 30, 2026, 07:35 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 30, 2026, 08:36 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 30, 2026, 10:43 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 30, 2026, 12:05 PM UTC

    We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 30, 2026, 02:16 PM UTC

    We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Aug 30, 2026, 06:16 PM UTC

    We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. resolved Aug 30, 2026, 07:41 PM UTC

    The incident has been resolved and SMS delivery from Twilio to DiGi network subscribers in Malaysia is operating normally.