Twilio incident
SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines
Twilio experienced a minor incident on August 28, 2026 affecting SMS, APAC, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 28, 2026, 10:35 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 28, 2026, 11:36 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 28, 2026, 12:39 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 28, 2026, 02:53 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.