Twilio incident

Voice Call Failures from a Subset of Twilio Phone Numbers to Norway

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 8, 2026 affecting Voice, Europe, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2026, 03:15 PM UTC
Resolved
Oct 08, 2026, 08:29 PM UTC
Duration
5h 14m
Detected by Pingoru
Oct 08, 2026, 03:15 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Oct 08, 2026, 03:15 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 08, 2026, 04:08 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 08, 2026, 05:08 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Oct 08, 2026, 05:42 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 08, 2026, 07:42 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Oct 08, 2026, 08:29 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally.