Twilio incident

Voice Insights Returning Inaccurate Client Call Metrics Graphs

Notice Resolved View vendor source →

Twilio experienced a notice incident on August 26, 2026 affecting Voice Insights US1 and Voice Insights AU1 and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 11:25 PM UTC
Resolved
Aug 26, 2026, 11:44 PM UTC
Duration
19m
Detected by Pingoru
Aug 26, 2026, 11:25 PM UTC

Affected components

Voice Insights US1Voice Insights AU1Voice Insights IE1

Update timeline

  1. investigating Aug 26, 2026, 11:25 PM UTC

    Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Aug 26, 2026, 11:44 PM UTC

    Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.