Twilio experienced a minor incident on October 6, 2026 affecting SMS, Middle East & Africa, lasting 14h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 01:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 01:45 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 02:48 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 06, 2026, 04:50 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 06, 2026, 06:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 07:53 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 06, 2026, 10:01 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 07, 2026, 12:01 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 07, 2026, 04:08 AM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.