Twilio incident

SMS Delivery Delays from Twilio to Tigo Honduras

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 1, 2026 affecting SMS, Latin America, lasting 21h 19m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 06:01 AM UTC
Resolved
May 02, 2026, 03:20 AM UTC
Duration
21h 19m
Detected by Pingoru
May 01, 2026, 06:01 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 01, 2026, 06:01 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 01, 2026, 07:01 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 01, 2026, 09:03 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating May 01, 2026, 01:17 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified May 01, 2026, 06:01 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring May 01, 2026, 06:01 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring May 01, 2026, 08:02 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring May 02, 2026, 12:09 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. resolved May 02, 2026, 03:20 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.