Twilio incident
SMS Delivery Failures from Twilio to Dukagjini Kosovo
Twilio experienced a minor incident on August 21, 2026 affecting SMS, Europe, lasting 10h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2026, 04:48 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 21, 2026, 05:49 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 21, 2026, 07:57 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 21, 2026, 11:58 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 22, 2026, 01:12 AM UTC
We have observed a recovery in SMS delivery from Twilio to Dukagjini network subscribers in Kosovo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 22, 2026, 03:13 AM UTC
The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.