Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries across the Middle East and Africa
Twilio experienced a minor incident on August 15, 2026 affecting SMS, APAC and SMS, Europe and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 03:47 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 15, 2026, 04:49 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 15, 2026, 06:50 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 07:38 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 15, 2026, 08:47 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 10:53 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Affected Networks : Megacom-Kyrgyzstan TDCA-Afghanistan Telecom Cook Islands-Cook Islands Blue Sky Communications-American Samoa Annatel-Israel
- identified Aug 15, 2026, 02:56 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Affected Networks : Megacom-Kyrgyzstan TDCA-Afghanistan Telecom Cook Islands-Cook Islands Blue Sky Communications-American Samoa Annatel-Israel
- monitoring Aug 15, 2026, 09:39 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Affected Networks : Megacom-Kyrgyzstan TDCA-Afghanistan Telecom Cook Islands-Cook Islands Blue Sky Communications-American Samoa Annatel-Israel
- monitoring Aug 15, 2026, 11:45 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East & Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 16, 2026, 03:50 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Aug 16, 2026, 06:10 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across the Middle East and Africa is operating normally.