Twilio incident

Latency and Timeouts for Phone Numbers API Search

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 30, 2026 affecting PHONE NUMBERS, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 06:18 PM UTC
Resolved
Apr 30, 2026, 07:34 PM UTC
Duration
1h 16m
Detected by Pingoru
Apr 30, 2026, 06:18 PM UTC

Affected components

PHONE NUMBERS

Update timeline

  1. investigating Apr 30, 2026, 06:18 PM UTC

    Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Apr 30, 2026, 06:28 PM UTC

    We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 30, 2026, 06:59 PM UTC

    Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Apr 30, 2026, 07:34 PM UTC

    We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.