Twilio incident

User Authentication Identity Gateway API Failure Increase for Bell in Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 12, 2026 affecting SMS Long Code, North America and Verify Silent Network Auth and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 10:55 PM UTC
Resolved
Aug 13, 2026, 05:36 AM UTC
Duration
6h 40m
Detected by Pingoru
Aug 12, 2026, 10:55 PM UTC

Affected components

SMS Long Code, North AmericaVerify Silent Network AuthLookup Identity MatchLookup Line Type Intelligence [Legacy API]Lookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Aug 12, 2026, 10:55 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 12, 2026, 11:06 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 13, 2026, 12:07 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 13, 2026, 02:13 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 13, 2026, 02:55 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 13, 2026, 05:01 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 13, 2026, 05:36 AM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase for Bell in Canada is operating normally.