Twilio incident

SMS Delivery Delays from Twilio to Claro Dominican Republic

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 11, 2026 affecting SMS, Latin America, lasting 10h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 06:26 AM UTC
Resolved
Aug 11, 2026, 04:51 PM UTC
Duration
10h 25m
Detected by Pingoru
Aug 11, 2026, 06:26 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. identified Aug 11, 2026, 06:26 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 11, 2026, 07:26 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Aug 11, 2026, 09:35 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Aug 11, 2026, 01:36 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Aug 11, 2026, 02:49 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Aug 11, 2026, 04:51 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally.