Twilio experienced a notice incident on July 28, 2026, lasting 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 28, 2026, 04:32 PM UTC
Our monitoring systems have detected a potential issue with transcription. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Jul 28, 2026, 04:46 PM UTC
Twilio Transcript was degraded for 38 minutes between 8:55 to 9:33 am PDT 7/28/2026. During this period of time customers may have experienced degraded speech recognition and realtime transcriptions for Voice and Video.. The issue has now been resolved.