Twilio experienced a minor incident on July 28, 2026 affecting Conversation Intelligence (classic), lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 03:20 PM UTC
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.
- investigating Jul 28, 2026, 04:24 PM UTC
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.
- monitoring Jul 28, 2026, 04:36 PM UTC
Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.
- resolved Jul 28, 2026, 06:45 PM UTC
This issue has been resolved.