Twilio experienced a minor incident on July 23, 2026 affecting Speech Recognition (Gather Speech) AU1, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:44 PM UTC
Our engineers have discovered a incident regarding related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes avalible.
- investigating Jul 23, 2026, 04:00 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 05:08 PM UTC
We are continuing to investigate the issue.
- investigating Jul 23, 2026, 06:37 PM UTC
We are continuning to investigate this incident and we'll provide an update in 2 hours or sooner.
- investigating Jul 23, 2026, 08:29 PM UTC
We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 4 hours as soon as more information becomes available.
- monitoring Jul 24, 2026, 12:23 AM UTC
We have started seeing recovery for Gather Speech-to-Text Failures. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 01:34 AM UTC
We are no longer experiencing issues with Gather Speech. This incident has been resolved.