Twilio incident

SMS Delivery Receipt Delays from Twilio to TIM Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 17, 2026 affecting SMS, Latin America, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 05:24 AM UTC
Resolved
Jul 17, 2026, 12:21 PM UTC
Duration
6h 57m
Detected by Pingoru
Jul 17, 2026, 05:24 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Jul 17, 2026, 05:24 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 17, 2026, 06:25 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jul 17, 2026, 08:25 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Jul 17, 2026, 09:18 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Jul 17, 2026, 10:19 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jul 17, 2026, 10:19 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jul 17, 2026, 12:20 PM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Jul 17, 2026, 12:21 PM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to TIM network subscribers in Brazil are operating normally.