Twilio incident
SMS Delivery Delays and Failures Between a Subset of Twilio Long code and Multiple Networks in Germany
Twilio experienced a minor incident on July 14, 2026 affecting SMS, Europe, lasting 7h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 03:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 03:05 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 04:10 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 14, 2026, 06:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a Subset of Twilio Long code and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 09:25 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 14, 2026, 10:59 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in Germany is operating normally.