Twilio incident

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 13, 2026 affecting SMS, APAC, lasting 17h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 08:06 PM UTC
Resolved
Jul 14, 2026, 01:10 PM UTC
Duration
17h 3m
Detected by Pingoru
Jul 13, 2026, 08:06 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jul 13, 2026, 08:06 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 13, 2026, 08:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 13, 2026, 09:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 13, 2026, 11:09 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jul 14, 2026, 03:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Jul 14, 2026, 04:27 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Jul 14, 2026, 06:15 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. identified Jul 14, 2026, 07:15 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Jul 14, 2026, 09:16 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  10. resolved Jul 14, 2026, 01:10 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia is operating normally.