Twilio incident

SMS and MMS Delivery Delays from Twilio to T-Mobile United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 13, 2026 affecting SMS Long Code, North America and SMS Long Code, North America and 1 more component, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:37 PM UTC
Resolved
Jul 13, 2026, 09:22 PM UTC
Duration
5h 45m
Detected by Pingoru
Jul 13, 2026, 03:37 PM UTC

Affected components

SMS Long Code, North AmericaSMS Long Code, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America

Update timeline

  1. investigating Jul 13, 2026, 03:37 PM UTC

    Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 13, 2026, 04:40 PM UTC

    Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jul 13, 2026, 06:51 PM UTC

    Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring Jul 13, 2026, 07:19 PM UTC

    We have observed a recovery in SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Jul 13, 2026, 09:22 PM UTC

    The incident has been resolved and SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States are operating normally.