Twilio incident

MMS/SMS Delivery Failures towards Vodafone users

Twilio experienced a minor incident on July 13, 2026 affecting SMS, APAC and MMS, APAC, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started: Jul 13, 2026, 02:20 AM UTC
Resolved: Jul 13, 2026, 03:37 AM UTC
Duration: 1h 16m
Detected by Pingoru: Jul 13, 2026, 02:20 AM UTC

Affected components

SMS, APACMMS, APAC

Update timeline

investigating Jul 13, 2026, 02:20 AM UTC

We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigating Jul 13, 2026, 03:12 AM UTC

We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
resolved Jul 13, 2026, 03:37 AM UTC

We are still experiencing issues with Vodafone, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/988fwg2tdkn5.