Twilio incident

Failing Knowledge Sources of Type 'Web' are Stuck In Progress

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 10, 2026 affecting Enterprise Knowledge, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 09:17 PM UTC
Resolved
Jul 11, 2026, 12:46 AM UTC
Duration
3h 28m
Detected by Pingoru
Jul 10, 2026, 09:17 PM UTC

Affected components

Enterprise Knowledge

Update timeline

  1. investigating Jul 10, 2026, 09:17 PM UTC

    We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 10, 2026, 10:17 PM UTC

    We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jul 11, 2026, 12:17 AM UTC

    We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Jul 11, 2026, 12:30 AM UTC

    The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Jul 11, 2026, 12:46 AM UTC

    All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.