Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice Dominican Republic
Twilio experienced a minor incident on July 2, 2026 affecting SMS, Latin America, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 05:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 05:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 06:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 02, 2026, 07:50 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 02, 2026, 09:55 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic is operating normally.