Twilio incident

SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 1, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 07:06 AM UTC
Resolved
Jul 01, 2026, 11:26 AM UTC
Duration
4h 20m
Detected by Pingoru
Jul 01, 2026, 07:06 AM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin America

Update timeline

  1. investigating Jul 01, 2026, 07:06 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 01, 2026, 07:31 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Jul 01, 2026, 08:31 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Jul 01, 2026, 08:32 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Jul 01, 2026, 10:39 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Jul 01, 2026, 11:26 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.