Twilio incident
SMS Delivery Delays From Mobile Subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers
Twilio experienced a minor incident on July 1, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 03:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 01, 2026, 03:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 01, 2026, 04:10 AM UTC
We have observed a recovery in SMS delivery from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 01, 2026, 05:55 AM UTC
The incident has been resolved and SMS delivery from mobile subscribers to Twilio United States Phone Numbers, Twilio Canada Phone Numbers, and Twilio Puerto Rico Phone Numbers is operating normally.