Twilio incident
Even Though the AU Sender Ids Were Registered With Acma and Shared Across the Sub Accounts Sms Are Delivered as Unverified From Today
Twilio experienced a minor incident on July 1, 2026 affecting Verify, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Verify
Update timeline
- investigating Jul 01, 2026, 12:16 AM UTC
We are investigating Verify messages being delivered using default TWVerify and the custom template is not being used, instead Verify sms are delivered using default template. We expect to provide another update in 1hours or as soon as more information becomes available.
- resolved Jul 01, 2026, 12:22 AM UTC
The issue affecting Verify messages being delivered using default TWVerify has been resolved, and the service is functioning normally at this time.