Twilio experienced a minor incident on June 30, 2026 affecting SMS, APAC and SMS, Europe, lasting 14h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 05:00 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 30, 2026, 06:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 30, 2026, 08:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jun 30, 2026, 12:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 30, 2026, 05:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 30, 2026, 07:11 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.