Twilio incident
Issues Accessing the Subaccounts Tab in Voice Insights
Twilio experienced a minor incident on June 29, 2026 affecting Voice Insights US1 and Voice Insights AU1 and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 07:50 AM UTC
We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the New Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 29, 2026, 07:55 AM UTC
We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 29, 2026, 08:30 AM UTC
Voice Insights within the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 29, 2026, 09:08 AM UTC
The issue preventing access to the Subaccounts tab within Voice Insights has been resolved and Voice Insights is operating normally at this time.