Twilio incident
SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia
Twilio experienced a minor incident on June 22, 2026 affecting SMS, Latin America, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 04:35 PM UTC
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 22, 2026, 04:39 PM UTC
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 22, 2026, 05:40 PM UTC
We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 22, 2026, 07:41 PM UTC
The incident has been resolved and SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia are operating normally.