Twilio incident

Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 19, 2026 affecting Voice, APAC, lasting 20h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 01:45 PM UTC
Resolved
Jun 20, 2026, 10:10 AM UTC
Duration
20h 25m
Detected by Pingoru
Jun 19, 2026, 01:45 PM UTC

Affected components

Voice, APAC

Update timeline

  1. investigating Jun 19, 2026, 01:45 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 19, 2026, 02:47 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 19, 2026, 04:48 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jun 19, 2026, 05:48 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jun 19, 2026, 07:49 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Jun 19, 2026, 11:49 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers in Singapore to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Jun 20, 2026, 07:50 AM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. monitoring Jun 20, 2026, 08:06 AM UTC

    We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. resolved Jun 20, 2026, 10:10 AM UTC

    The incident has been resolved and voice calls from network subscribers in Singapore to Twilio Singapore Phone Numbers are operating normally.