Twilio incident
SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Philippines
Twilio experienced a minor incident on June 17, 2026 affecting SMS, APAC, lasting 8h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 02:42 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 17, 2026, 02:49 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 17, 2026, 03:49 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 17, 2026, 05:50 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 09:05 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 17, 2026, 11:06 PM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in the Philippines is operating normally.