Twilio incident

Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Conversation Intelligence, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 17, 2026, 02:18 PM UTC
Resolved
Ongoing
Duration
● 2h 9m
Detected by Pingoru
Jun 17, 2026, 02:18 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Jun 17, 2026, 02:18 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 17, 2026, 03:18 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.