Twilio incident

Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 17, 2026 affecting Conversation Intelligence, lasting 16h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 02:18 PM UTC
Resolved
Jun 18, 2026, 07:10 AM UTC
Duration
16h 51m
Detected by Pingoru
Jun 17, 2026, 02:18 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Jun 17, 2026, 02:18 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 17, 2026, 03:18 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 17, 2026, 05:18 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jun 17, 2026, 09:56 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 8 hours or as soon as more information becomes available.

  5. resolved Jun 18, 2026, 07:10 AM UTC

    We are no longer experiencing elevated latency issues affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. This incident has been resolved.