Twilio incident

MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Verizon United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 17, 2026 affecting MMS Short Code, North America, lasting 20h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 02:30 AM UTC
Resolved
Jun 17, 2026, 10:52 PM UTC
Duration
20h 21m
Detected by Pingoru
Jun 17, 2026, 02:30 AM UTC

Affected components

MMS Short Code, North America

Update timeline

  1. investigating Jun 17, 2026, 02:30 AM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 17, 2026, 02:36 AM UTC

    Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 17, 2026, 03:31 AM UTC

    Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Jun 17, 2026, 05:31 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jun 17, 2026, 07:19 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Jun 17, 2026, 08:21 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Jun 17, 2026, 10:23 AM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified Jun 17, 2026, 02:27 PM UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  9. identified Jun 17, 2026, 04:39 PM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  10. identified Jun 17, 2026, 05:40 PM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  11. identified Jun 17, 2026, 07:40 PM UTC

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  12. monitoring Jun 17, 2026, 08:50 PM UTC

    We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  13. resolved Jun 17, 2026, 10:52 PM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.