Twilio incident

Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 16, 2026 affecting Conversation Intelligence, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 09:01 PM UTC
Resolved
Jun 16, 2026, 10:36 PM UTC
Duration
1h 35m
Detected by Pingoru
Jun 16, 2026, 09:01 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Jun 16, 2026, 09:01 PM UTC

    We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

  2. monitoring Jun 16, 2026, 09:49 PM UTC

    Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved Jun 16, 2026, 10:36 PM UTC

    Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.