Twilio experienced a minor incident on June 16, 2026 affecting WhatsApp Messaging, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 04:42 PM UTC
Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 16, 2026, 04:50 PM UTC
We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.
- investigating Jun 16, 2026, 05:56 PM UTC
We are aware of elevated error rates affecting WhatsApp media message delivery. Customers may still experience failures when sending media messages. Our team is actively investigating the root cause. We will provide another update as soon as more information becomes available.
- monitoring Jun 16, 2026, 06:17 PM UTC
The issue affecting WhatsApp media message delivery has shown improvement, we will keep monitoring for 2 hours.
- resolved Jun 16, 2026, 08:06 PM UTC
The issue affecting WhatsApp media message delivery has been resolved and it is operating normally at this time.