Twilio incident

SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to Multiple Networks in India

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 16, 2026 affecting SMS, APAC, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 11:50 AM UTC
Resolved
Jun 16, 2026, 07:01 PM UTC
Duration
7h 11m
Detected by Pingoru
Jun 16, 2026, 11:50 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jun 16, 2026, 11:50 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in India when using pre-registered sender IDs. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 16, 2026, 12:55 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 16, 2026, 01:14 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jun 16, 2026, 02:23 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jun 16, 2026, 04:24 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Jun 16, 2026, 07:01 PM UTC

    The incident has been resolved and SMS delivery from network subscribers to Twilio India is operating normally.