Twilio incident
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Twilio experienced a minor incident on June 15, 2026 affecting Verify Silent Network Auth and Lookup SIM Swap and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 05:06 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 15, 2026, 06:10 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 15, 2026, 08:11 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.