Twilio incident
SMS Delivery Delays from Twilio to Smart Philippines
Twilio experienced a minor incident on June 14, 2026 affecting SMS, APAC, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2026, 10:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 14, 2026, 10:20 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 14, 2026, 11:21 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 14, 2026, 12:54 PM UTC
We have observed a recovery in SMS delivery from Twilio to Smart network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 14, 2026, 02:56 PM UTC
The incident has been resolved and SMS delivery from Twilio to Smart network subscribers in the Philippines is operating normally.