Twilio incident

User Authentication Identity Gateway API Failure Increase in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 24, 2026 affecting Lookup Identity Match and Legacy Identity MatchAndAttributes, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 06:05 AM UTC
Resolved
Apr 24, 2026, 06:40 AM UTC
Duration
34m
Detected by Pingoru
Apr 24, 2026, 06:05 AM UTC

Affected components

Lookup Identity MatchLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Apr 24, 2026, 06:05 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 24, 2026, 06:28 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 24, 2026, 06:38 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Apr 24, 2026, 06:40 AM UTC

    The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.