Twilio incident

Processing Delays Within Conversation Intelligence V2

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Flex Agent Desktop and Conversation Intelligence, which began 2h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 03:08 PM UTC
Resolved
Ongoing
Duration
● 1h 40m
Detected by Pingoru
May 27, 2026, 03:08 PM UTC

Affected components

Flex Agent DesktopConversation Intelligence

Update timeline

  1. identified May 27, 2026, 03:08 PM UTC

    We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 27, 2026, 03:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 27, 2026, 03:28 PM UTC

    We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. identified May 27, 2026, 03:35 PM UTC

    We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.

  5. monitoring May 27, 2026, 04:42 PM UTC

    Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.