Twilio incident

SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 26, 2026 affecting SMS, Europe, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 08:05 PM UTC
Resolved
May 26, 2026, 09:42 PM UTC
Duration
1h 37m
Detected by Pingoru
May 26, 2026, 08:05 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 26, 2026, 08:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 26, 2026, 08:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 26, 2026, 09:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 26, 2026, 09:24 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 26, 2026, 09:42 PM UTC

    The incident has been resolved. This is due to an ongoing scheduled maintenance window. For further updates, please refer to the status page: https://status.twilio.com/incidents/zd7kc2mjn5bg