Twilio incident

MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 22, 2026 affecting MMS Short Code, North America, lasting 5h 54m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 05:03 PM UTC
Resolved
May 22, 2026, 10:57 PM UTC
Duration
5h 54m
Detected by Pingoru
May 22, 2026, 05:03 PM UTC

Affected components

MMS Short Code, North America

Update timeline

  1. investigating May 22, 2026, 05:03 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 22, 2026, 06:03 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 22, 2026, 06:12 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified May 22, 2026, 07:12 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified May 22, 2026, 09:19 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring May 22, 2026, 09:39 PM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved May 22, 2026, 10:57 PM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.