Twilio incident

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 21, 2026 affecting SMS, Europe, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:44 PM UTC
Resolved
May 21, 2026, 10:40 PM UTC
Duration
2h 55m
Detected by Pingoru
May 21, 2026, 07:44 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 21, 2026, 07:44 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring May 21, 2026, 08:47 PM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved May 21, 2026, 10:40 PM UTC

    The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.