Twilio incident

SMS Delivery Delays From Twilio Long Codes to Claro Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 20, 2026 affecting SMS, Latin America, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:04 PM UTC
Resolved
May 20, 2026, 09:37 PM UTC
Duration
5h 33m
Detected by Pingoru
May 20, 2026, 04:04 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 20, 2026, 04:04 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 20, 2026, 04:17 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 20, 2026, 05:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

  4. monitoring May 20, 2026, 07:31 PM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 20, 2026, 09:37 PM UTC

    The incident has been resolved and SMS delivery from Twilio Long Codes to Claro Colombia is operating normally.