Twilio incident

SMS Delivery Failures from Network Subscribers to Twilio Denmark Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 20, 2026 affecting SMS, Europe, lasting 7d 14h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 07:58 AM UTC
Resolved
May 27, 2026, 10:55 PM UTC
Duration
7d 14h
Detected by Pingoru
May 20, 2026, 07:58 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 20, 2026, 07:58 AM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 20, 2026, 08:58 AM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 20, 2026, 11:00 AM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating May 20, 2026, 03:01 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified May 20, 2026, 03:32 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified May 20, 2026, 04:32 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified May 20, 2026, 06:33 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified May 20, 2026, 10:34 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  9. identified May 21, 2026, 06:34 AM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  10. identified May 21, 2026, 10:34 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  11. identified May 22, 2026, 10:35 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  12. identified May 23, 2026, 10:40 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  13. identified May 24, 2026, 10:41 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  14. identified May 25, 2026, 10:44 PM UTC

    Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  15. monitoring May 26, 2026, 08:16 AM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  16. monitoring May 26, 2026, 10:17 AM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  17. monitoring May 26, 2026, 02:18 PM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  18. monitoring May 26, 2026, 10:20 PM UTC

    We have observed a recovery in SMS delivery from network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  19. monitoring May 27, 2026, 02:21 PM UTC

    We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  20. resolved May 27, 2026, 10:55 PM UTC

    The incident has been resolved and SMS delivery from network subscribers to Twilio Denmark Phone Numbers is operating normally.