Twilio incident
SMS Delivery Delays from Twilio Phone Numbers to Orange France
Twilio experienced a minor incident on May 19, 2026 affecting SMS, Europe, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 11:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 12:02 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 01:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 20, 2026, 03:12 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 05:20 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in France is operating normally.