Twilio incident

SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 19, 2026 affecting SMS, APAC, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 08:16 PM UTC
Resolved
May 19, 2026, 11:24 PM UTC
Duration
3h 8m
Detected by Pingoru
May 19, 2026, 08:16 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating May 19, 2026, 08:16 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 19, 2026, 08:33 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 19, 2026, 09:16 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 19, 2026, 11:23 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved May 19, 2026, 11:24 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to New Zealand is operating normally.