Twilio incident

SMS Delivery Delays From Twilio to Multiple Networks in Multiple Countries in Europe

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 19, 2026 affecting SMS, Europe, lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 01:21 PM UTC
Resolved
May 25, 2026, 04:07 PM UTC
Duration
6d 2h
Detected by Pingoru
May 19, 2026, 01:21 PM UTC

Affected components

SMS, Europe

Update timeline

  1. identified May 19, 2026, 01:21 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring May 19, 2026, 02:23 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring May 19, 2026, 04:39 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update on May 20, 9:30 am PST.

  4. monitoring May 20, 2026, 04:43 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update on May 21, 9:30 am PST.

  5. monitoring May 21, 2026, 04:18 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 22, 9:30 am PST.

  6. monitoring May 22, 2026, 04:20 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 23, 9:30 am PST.

  7. monitoring May 23, 2026, 04:21 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 24, 9:30 am PST.

  8. monitoring May 24, 2026, 04:15 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 25, 9:30 am PST.

  9. resolved May 25, 2026, 04:07 PM UTC

    SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe has been resolved and is operating normally at this time.